Refund policy

REFUND & RETURN POLICY

Last Updated: June 2026

At Homelycom, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* Proof of purchase or order number is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

* Gift cards
* Personalized or customized products
* Items damaged through misuse or improper handling
* Clearance or final sale items

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

* Your order number
* A description of the issue
* Clear photos showing the damage or defect

We will review the claim and provide a replacement, refund, or other appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise required by law.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing or shipment and cannot be guaranteed for cancellation.

Lost Packages

If your package is lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and provide an appropriate solution.

Chargebacks

Customers are encouraged to contact us before initiating a chargeback with their bank or payment provider. We are committed to resolving issues quickly and fairly.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Primary Email: support@homelycom.com

Alternative Email: homelycom.com@gmail.com

Website: https://homelycom.com